DiscordSuite support

We reply within 24 hours. Email [email protected], or use the form below. Include your browser version, the error message, and the format you chose. Never send your Discord password or token; we don't need them to help. How we handle support emails is in the privacy policy.

Enter the email you used to pay and we'll send your key again.

If that email has a license, we've sent it.

Open DiscordSuite and click Manage under License. Card subscriptions open Stripe's portal; PayPal subscriptions open PayPal's automatic-payments page.

"Open Discord in this tab first."

DiscordSuite only works on a discord.com tab. Switch to Discord and reopen it.

"No channel open."

Click into a channel, thread or DM so the URL shows /channels/….

"Could not read your Discord session. Reload Discord and try again."

Reload discord.com and make sure you're signed in.

"Discord rejected the session token."

Sign out and back in to Discord, then reload.

"You do not have access to this channel."

Your account can't read that channel.

"Rate limited by Discord; try again later."

Wait a few minutes, then export again.

"This channel type cannot be exported as a message list."

Some channel types, such as voice channels, can't be exported as a message list. Open a text channel, thread or DM instead.

Export stopped before the end of the chat.

That's the free message limit per export. Narrow the dates or buy Chat Exporter.

"An export is already running."

Wait for it to finish, or click Cancel.

"No matching attachments."

Your media-only filters matched no files. Add more media types or extensions, or widen the date range.

"Select at least one media type."

Tick Images, Videos, Audio or Other before a media-only export.

Emoji download stopped before every item was saved.

That's the free emoji downloader's limit per download. Emoji & Sticker Downloader has no limit.

"Save a bot token first."

Paste your bot token under Members and click Save. Setup is on the member list export page.

"Add your bot to this server first."

Click Add bot to this server and approve it for this server.

"Turn on Server Members Intent for your bot…"

In the Discord Developer Portal, open your app, go to Bot, then Privileged Gateway Intents, and switch on Server Members Intent.

"The bot token is invalid or was reset."

Copy a fresh token from the Developer Portal and save it again.

"That token is not a bot token."

Paste the token from your app's Bot page, not your own account's token.

"Open a server to export its members."

Click into any channel of the server, then reopen DiscordSuite.

Export is slow.

Large channels take time because Discord limits request speed. Keep Chrome open.

Tell us what you'd like next at [email protected]. Everything DiscordSuite does today is on the features page.